Heard on the Gemba: We Are Great Problem Solvers, But…

Heard on the Gemba: We Are Great Problem Solvers, But…

Great info from the Jon Miller’s gemba panta rei blog

“We are great problem solvers, but the same problems keep coming back.”

When the countermeasures are off target, the problems reoccur. If problems reoccur for the same root cause, we have not in fact solved the problem. We have only temporarily contained it. Even if the same problem reoccurs due to a different root cause, it is possible that problem solving was done without a thorough enough root cause analysis step. Problem solving has not successfully happened until we can verify that the root causes have been identified and that the countermeasures applied to them are effective.

Read more: Lean Manufacturing Blog, Kaizen Articles and Advice | Gemba Panta Rei – 

 

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