You don’t have to be a Six Sigma Black Belt to use DMAIC for problem solving. Whether you are an external big business consultant, or a new manager looking to improve performance, DMAIC should be in your toolbox.
DMAIC. Ask any consultant, and I mean ANY consultant (strategy, process, IT) and they will know what DMAIC stands for. It is an abbreviation for Define, Measure, Analyze, Improve, Control. It is a tool often used in process improvement projects. I am not a fan of jargon, but this one is worth learning, and using. It’s good and keeps you on task.
If you hired a consultant and they used a five-box slide that looks like the one below to explain a project approach. . . chances are good it is some derivation of DMAIC .
We use because it is simple, logical, and a good starting point.
D = Define. You need to define what problem you are looking at, and what your goal is. Without this step, you might be solving the wrong problem (happens all the time).
M = Measure
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