Helping the Planes Run on Time
This interview with Air France’s Transformation Program Director is an interesting read from Process Excellence Network contributor: Marie-Helene Morvan.
Posted: 03/22/2016 12:00:00 AM EDT.
Air France has a long history supporting the quality movement. I had the opportunity to represent Delta Air Lines’ In-Flight Service at the Air France’s Quality Expo in the late 1990’s. As the leader of Continuous Improvement Team XL, we talked with Air France employees about how we were improving quality in our Flight Attendant Learning & Development programs.