This is another great piece from Mark Graban on lean healthcare. In this post, Mark addresses critical comments made in the New England Journal of Medicine. These negative quotes reminded me of similar attitudes reflected in Atul Guwande’s book, The Checklist Manifesto. Dr. Guwande shows how using simple checklists greatly improve surgical outcomes. For me, the most interesting part of the book, related to how resistant doctors were to the concept that they did not know everything. We see this regularly in business. Senior leaders shun standard work (like checklists) because they are deemed too rudimentary.
It’s not credible to say Lean is inappropriate or that Lean doesn’t work. That said, there are many wrongheaded things done in the name of “Lean,” when people don’t understand the mindset and philosophy behind Lean.
Read the entire post here: Doctors Bash “Taylorism” and “Toyota Lean” in the New England Journal of Medicine | Lean Blog