If Russ Ackoff had given a TED Talk

Understanding Dr. Ackoff’s 1994 thoughts on systems thinking are essential in 2017 and beyond

It seems we haven’t learned much from intellectual giants like Russ Ackoff and W. Edwards Deming. In this short video, Dr. Ackoff destroys our current understanding of how we manage companies and how we proport to educate students. His comments are pointed and topical even more than 20 years after they were made.

bh 11/30/2017

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The Founder and Experimentation — Jamie Flinchbaugh

For years I’ve heard people complain that process improvement is pie in the sky concepts that don’t work in the real world. First of all, that’s crap. Second of all, process improvement doesn’t work, until it does, and everybody’s looking to do the new-new thing.
Jamie Flinchbaugh’s blog post on “The Founder” is a great take and means that I’ll be watching this movie soon!

bh 2017-06-27

Experimentation Works!

Source: The Founder and Experimentation — Jamie Flinchbaugh

Learning what works and what doesn’t work is driven by experimentation, real-world trials that inform us about cause and effect. How do we improve the ability to experiment? By reducing the cost, the effort, the friction required to test what

Click here for the complete article.

Helping the Planes Run on Time: Interview with Air France’s Transformation Program Director

Helping the Planes Run on Time

This interview with Air France’s Transformation Program Director is an interesting read from Process Excellence Network contributor:  Marie-Helene Morvan.
Posted:  03/22/2016  12:00:00 AM EDT. 

Air France has a long history supporting the quality movement. I had the opportunity to represent Delta Air Lines’ In-Flight Service at the Air France’s Quality Expo in the late 1990’s. As the leader of Continuous Improvement Team XL, we talked with Air France employees about how we were improving quality in our Flight Attendant Learning & Development programs.

Link to the interview: http://www.processexcellencenetwork.com/business-transformation/articles/helping-the-planes-run-on-time-interview-with-air/

 

Thoughts on the Nature of Work

I recently discovered Bob Marshall’sThink Different” blog and I highly recommend his insights. His thoughts about the nature of work got me thinking… and they might get you thinking too.



What If #7 – No Work


One of my “giants” is the amazing Richard Buckminster Fuller. As it happens, the “Synergistic” mindset, the third of the four mindsets in the Marshall Model, is named for him and his work in Synergetics.

“We should do away with the absolutely specious notion that everybody has to earn a living. It is a fact today that one in ten thousand of us can make a technological breakthrough capable of supporting all the rest. The youth of today are absolutely right in recognizing this nonsense of earning a living. We keep inventing jobs because of this false idea that everybody has to be employed at some kind of drudgery because, according to Malthusian Darwinian theory he must justify his right to exist…

The true business of people should be to go back to school and think about whatever it was they were thinking about before somebody came along and told them they had to earn a living.”

~ R. Buckminster Fuller

Read the entire post at: What If #7 – No Work


Leadership is Always Responsible, How to “Turn Your Ship Around”

Leadership Is Always Responsible

Much of my career relates in one way or another to adult learning. During that time, I learned that no amount of training can overcome poor leadership.

This article from Fast Company is a great overview of the power of leadership language
http://www.fastcompany.com/1843334/submarine-captain-power-leadership-language

If you are interested in this book, the link below is from the Lean Thinker’s Bookshelf.
http://astore.amazon.com/theleathi-20/detail/1591847532


Bob Hubbard
Lean Six Sigma Black Belt
AT&T
Technology Development
P: 770.982.5898
bh3762@att.com
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