Caveat Venditor?

This word cloud resulted when people were asked,
“What are the first words you think of when someone says sales or salesman?”

Like it or not,
we are all in sales now.

Daniel Pink, 2012

Dan Pink continues to challenge our view of the world.  In his new book, To Sell is Human, The Surprising Truth About Moving Others; he shows us how the information age has changed the salesman / customer dynamic. The word cloud below results from the question, “What is the first word you think of when someone mentions the word salesman?”

This link ( is Dan speaking on this topic, but don’t stop here. This is a great book filled with insight that should alter your view of who is really selling in 2013.

I strongly recommend two of Dan’s previous works, Drive: The Surprising Truth About What Motivates Us,  and A Whole New Mind. Both books rock long standing paradigms. Drive debunks the idea that financial bonuses positively motivate performance. (sorry… the data indicates the opposite is true) Whole New Mind challenges our view of what smart looks like.

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bh 2013-04-24

Can Change Be Easy?

Chip and Dan Heath get it. They understand how people are in real life. They debunk our attitudes about how we’d like them to be, or how they are on paper or in hypothetical situations, but how they really are. By that I mean they understand how people find, remember, and assimilate information, (see Made to Stick). And they understand how people change.Switch: How to Change Things When Change Is Hard

Read this book if:

  • You think complex problems require expensive and complex solutions.
  • You think people act rationally in their own self interest.
  • You think that you know why people appear to hate change.

I strongly recommend this book. (I checked the audio book out from my local library.) It is a quick read and full of great insights that will help you if you are in the business of making things different today than they were yesterday.

Bob Hubbard, April 2013

Switch, How to Change Things When Change Is Hard

About Switch

Switch: How to Change Things When Change Is Hard is the latest book by Chip and Dan Heath, authors of Made to Stick, the critically acclaimed bestseller. Switch debuted at #1 on both the Wall Street Journal and New York Times bestseller lists.

Switch asks the following question: Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle, say the Heaths, is a conflict that’s built into our brains. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.

In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:

  • The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.
  • The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.
  • The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service.

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

Read the First Chapter

Bob Hubbard

Gemba Walks, by Jim Womack

Walking the Gemba with Jim Womack

from the Lean Enterprise Institute’s website at

Gemba Walks is Jim Womack’s newest book, a collection of letters and essays. It is also available as an e-book from Apple, Amazon or, Barnes & Noble, and Google.

“The life of lean is experiments. All authority for any sensei flows from experiments on the gemba [the place where work takes place], not from dogmatic interpretations of sacred texts or the few degrees of separation from the founders of the movement. In short, lean is not a religion but a daily practice of conducting experiments and accumulating knowledge.”

So writes Jim Womack, who over the past 30 years has developed a method of going to visit the gemba at countless companies and keenly observing how people work together to create value. Over the past decade, he has shared his thoughts and discoveries from these visits with the Lean Community through a monthly letter. With Gemba Walks, Womack has selected and re-organized his key letters, as well as written new material providing additional context.

Gemba Walks shares his insights on topics ranging from the application of specific tools, to the role of management in sustaining lean, as well as the long-term prospects for this fundamental new way of creating value. Reading this book will reveal to readers a range of lean principles, as well as the basis for the critical lean practice of: go see, ask why, and show respect.

Womack explains:

  • why companies need fewer heroes and more farmers (who work daily to improve the processes and systems needed for perfect work and who take the time and effort to produce long-term improvement)
  • how “good” people who work in “bad” processes become as “bad” as the process itself
  • how the real practice of showing respect comes down to helping workers frame and solve their own problems
  • how the short-term gains from lean tools can be translated to enduring change from lean management.
  • how the lean manager has a “restless desire to continually rethink the organization’s problems, probe their root causes, and lead experiments to test the best currently known countermeasures”

By sharing his personal path of discovery, Womack sheds new light on the continued adoption and development of the most important new business system of the past fifty years. His journey will provide courage and inspiration for every lean practitioner today.

Read This! Linchpin: Are You Indispensable?

Cover of "Linchpin: Are You Indispensable...
Cover of Linchpin: Are You Indispensable?

Seth Godin is the 21st century marketer. In his previous book Purple Cow Seth declared: “Everyone’s a Marketer Now!” In All Marketers Are Liars, he tells us that “Everyone’s a Storyteller Now!” And finally in Tribes; he aserts that, “Everyone’s a Leader Now!”.

In Linchpin: Are You Indispensable? , he makes us look inside ourselves. He defines a linchpin as somebody in an organization who is indispensable, who cannot be replaced—whose role is too unique and valuable. (No surprises so far.) Then he goes on to say that you need to be one of these people, you really do. To not be one is economic and career suicide. (Here again, this is not a surprise.)

Then he drops the bombshell… he says that to be a linchpin, you have to be an artist at work. An artist? That really took me back. He’s not talking about wearing a beret and moving to Paris, he’s talking about having a passion for your work, caring about your craft and delivering work that matters. (He emphasizes ‘delivering’ citing a Steve Job quote targeted at a software engineer that could never deliver his code. )

Enough of the rambling book review. I highly recommend this book. (So much so, that I may actually BUY it.) I know… crazy huh!

Linchpin: Are You Indispensable?

Must Read: Outliers by Malcolm Gladwell

Outliers (book)

As a Six Sigma Black Belt and a Lean practitioner, it is my job to use data, charts, maps, and any other method needed to persuade people. My colleagues and I use statistics daily, and we use these numbers to make our case for change. Malcolm Gladwell’s Outliers, is about statistics. But Gladwell uses stats to challenge our world view. We tend to think that Bill Gates, Steve Jobs, and The Beatles succeeded because they were somehow specially gifted and lucky. Outliers uses data to demonstrate that it takes at least 10,000 hours of practice to become superior at a task. We must be ‘smart enough’ to do the work of a astrophysicist, but if you are smart enough to do that, the next most important success criteria is how hard you work… and I think that’s pretty cool.
Bob H    

From Wikipedia, the free encyclopedia
A single marble is in the center, while a group of marbles is at the top.Outliers: The Story of Success is a non-fiction book written by Malcolm Gladwell and published by Little, Brown and Company on November 18, 2008. In Outliers, Gladwell examines the factors that contribute to high levels of success. To support his thesis, he examines the causes of why the majority of Canadian ice hockey players are born in the first few months of the calendar year, how Microsoft co-founder Bill Gates achieved his extreme wealth, and how two people with exceptional intelligence, Christopher Langan and J. Robert Oppenheimer, end up with such vastly different fortunes. Throughout the publication, Gladwell repeatedly mentions the “10,000-Hour Rule”, claiming that the key to success in any field is, to a large extent, a matter of practicing a specific task for a total of around 10,000 hours.

The publication debuted at number one on the bestseller lists for The New York Times and The Globe and Mail, holding the position on the former for eleven consecutive weeks. Generally well received by critics, Outliers was considered more personal than Gladwell’s other works, and some reviews commented on how much Outliers felt like an autobiography. Reviews praised the connection that Gladwell draws between his own background and the rest of the publication to conclude the book. Reviewers also appreciated the questions posed by Outliers, finding it important to determine how much individual potential is ignored by society. However, the lessons learned were considered anticlimactic and dispiriting. The writing style, deemed easy to understand, was criticized for oversimplifying complex sociological phenomena.


Outliers has two parts: “Part One: Opportunity” contains five chapters, and “Part Two: Legacy” has four. The book also contains an Introduction and Epilogue. Focusing on outliers, defined by Gladwell as people who do not fit into our normal understanding of achievement, Outliers deals with exceptional people, especially those who are smart, rich, and successful, and those who operate at the extreme outer edge of what is statistically possible. The book offers examples that include the musical ensemble The Beatles, Microsoft’s co-founder Bill Gates, and the theoretical physicist J. Robert Oppenheimer. In the introduction, Gladwell lays out the purpose of Outliers: “It’s not enough to ask what successful people are like. […] It is only by asking where they are from that we can unravel the logic behind who succeeds and who doesn’t.” Throughout the publication, he discusses how family, culture, and friendship each play a role in an individual’s success, and he constantly asks whether successful people deserve the praise that we give them.

The book begins with Gladwell’s research on why a disproportionate number of elite Canadian hockey players are born in the first few months of the calendar year. The answer, he points out, is that since youth hockey leagues determine eligibility by calendar year, children born on January 1 play in the same league as those born on December 31 in the same year. Because children born earlier in the year are bigger and maturer than their younger competitors, they are often identified as better athletes, leading to extra coaching and a higher likelihood of being selected for elite hockey leagues. This phenomenon in which “the rich get richer and the poor get poorer” is dubbed “accumulative advantage” by Gladwell, while sociologist Robert K. Merton calls it “the Matthew Effect“, named after a biblical verse in the Gospel of Matthew: “For unto everyone that hath shall be given, and he shall have abundance. But from him that hath not shall be taken away even that which he hath.” Outliers asserts that success depends on the idiosyncrasies of the selection process used to identify talent just as much as it does on the athletes’ natural abilities.

A man speaks into a microphone.

In Outliers, Malcolm Gladwell interviews Bill Gates and focuses on the opportunities given to him throughout his lifetime that have led to his success.

A common theme that appears throughout Outliers is the “10,000-Hour Rule”, based on a study by Anders Ericsson. Gladwell claims that greatness requires enormous time, using the source of The Beatles’ musical talents and Gates’ computer savvy as examples. The Beatles performed live in Hamburg, Germany over 1,200 times from 1960 to 1964, amassing more than 10,000 hours of playing time, therefore meeting the 10,000-Hour Rule. Gladwell asserts that all of the time The Beatles spent performing shaped their talent, “so by the time they returned to England from Hamburg, Germany, ‘they sounded like no one else. It was the making of them.'” Gates met the 10,000-Hour Rule when he gained access to a high school computer in 1968 at the age of 13, and spent 10,000 hours programming on it.

In Outliers, Gladwell interviews Gates, who says that unique access to a computer at a time when they were not commonplace helped him succeed. Without that access, Gladwell states that Gates would still be “a highly intelligent, driven, charming person and a successful professional”, but that he might not be worth US$50 billion. Gladwell explains that reaching the 10,000-Hour Rule, which he considers the key to success in any field, is simply a matter of practicing a specific task that can be accomplished with 20 hours of work a week for 10 years. He also notes that he himself took exactly 10 years to meet the 10,000-Hour Rule, during his brief tenure at The American Spectator and his more recent job at The Washington Post.

A photo of a man in a suit

Gladwell argues that Oppenheimer’s affluent background helped give him the skills necessary to become successful.

Outliers notes
Image by Alastair McDermott via Flickr

Reemphasizing his theme, Gladwell continuously reminds the reader that genius is not the only or even the most important thing when determining a person’s success. Using an anecdote to illustrate his claim, he discusses the story of Christopher Langan, a man who ended up working on a horse farm in rural Missouri despite having an IQ of 195 (Einstein’s was 150).[2] Gladwell points out that Langan has not reached a high level of success because of the environment he grew up in. With no one in Langan’s life and nothing in his background to help him take advantage of his exceptional gifts, he had to find success by himself. “No one—not rock stars, not professional athletes, not software billionaires, and not even geniuses—ever makes it alone,” writes Gladwell.

Later, Gladwell compares Langan with Oppenheimer, the father of the atomic bomb. Noting that they typify innate natural abilities that should have helped them both succeed in life, Gladwell argues that Oppenheimer’s upbringing made a pivotal difference in his life. Oppenheimer grew up in one of the wealthiest neighborhoods in Manhattan, was the son of a successful businessman and painter, attended the Ethical Culture Fieldston School on Central Park West, and was afforded a childhood of concerted cultivation. Outliers argues that these opportunities gave Oppenheimer the chance to develop the practical intelligence necessary for success. Gladwell then provides an anecdote: When Oppenheimer was a student at University of Cambridge, he made an unsuccessful attempt to poison one of his tutors. When he was about to be expelled from the school, he was able to compromise with the school’s administrators to allow him to continue his studies at the university, using skills that he gained during his cultivated upbringing.

Before the book concludes, Gladwell writes about the unique roots of his Jamaican mother, Joyce, a descendant of African slaves. Joyce attended University College in London, where she met and fell in love with Graham Gladwell, a young mathematician. After moving together to Canada, Graham became a math professor and Joyce a writer and therapist. While Gladwell acknowledges his mother’s ambition and intelligence, he also points out opportunities offered to his parents that helped them live a life better than those of other slave descendants in the West Indies. Gladwell also explains that, in the 18th century, a white plantation owner in Jamaica bought a female slave and made her his mistress. This act inadvertently saved the slave and her offspring from a life of brutal servitude. As one of the slave’s descendants, this turn of luck led to Gladwell’s relatively successful position in life. Summarizing the publication, Gladwell notes that success “is not exceptional or mysterious. It is grounded in a web of advantages and inheritances, some deserved, some not, some earned, some just plain lucky,” and at the end of the book, he remarks, “Outliers wasn’t intended as autobiography. But you could read it as an extended apology for my success.”

Author Malcolm Gladwell
Cover artist Allison J. Warner
Country United States
Language English
Genre(s) Psychology, sociology
Publisher Little, Brown and Company
Publication date November 18, 2008
Media type Hardback, audiobook
Pages 304
ISBN 9780316017923
OCLC Number 225870354
Dewey Decimal 302 22
LC Classification BF637.S8 G533 2008

Great Advice from Seth Godin

Image representing Seth Godin as depicted in C...
Seth Godin (Image via CrunchBase)

What are you working on?

If someone asks you that, are you excited to tell them the answer?

I hope so. If not, you’re wasting away.

No matter what your job is, no matter where you work, there’s a way to create a project (on your own, on weekends if necessary), where the excitement is palpable, where something that might make a difference is right around the corner.

Hurry, go do that.

Posted by Seth Godin on December 18, 2010 @ Permalink

How to Communicate Messages that Stick

The following is a re-post from a couple of places about the book, Made to Stick. If you only read one book this year on organizational change, read this one.

Bob H

From the Heath Brothers’ website:

The Book

Switch: How to Change Things When Change Is HardSince its release in 2007, Made to Stick has become popular with managers, marketers, teachers, ministers, entrepreneurs, and others who want to make their ideas stick. It’s been translated into Arabic, Bulgarian, Croatian, Dutch, and 25 other languages. Made to Stick made the New York Times and Wall Street Journal bestseller lists and was retired from the BusinessWeek list after a 24-month run. It was named to several “best of the year” lists and was selected as one of the best 100 business books of all time. Want to give the first chapter a read?

About Made to Stick

Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas-businessmen, educators, politicians, journalists, and others—struggle to make their ideas “stick.”

Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick, accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the Heath brothers reveal the anatomy of ideas that “stick” and explain sure-fire methods for making ideas stickier, such as violating schemas, using the Velcro Theory of Memory, and creating “curiosity gaps.”

In this indispensable guide, we discover that “sticky” messages of all kinds—from the infamous “organ theft ring” hoax to a coach’s lessons on sportsmanship to a product vision statement from Sony-draw their power from the same six traits.

Made to Stick is a book that will transform the way you communicate ideas. It’s a fast-paced tour of idea success stories (and failures)—the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of the Mother Teresa Effect; the elementary-school teacher’s simulation that actually prevented prejudice . Provocative, eye-opening, and funny, Made to Stick shows us the principles of successful ideas at work—and how we can apply these rules to making our own messages “stick.”

The following is a re-post from Laura Boggess at Post by Laura Boggess at High Calling Blogs ( )

by Chip Heath, Dan Heath in Books

Post by Laura Boggess at High Calling Blogs (

Keep it simple, they say.

They are Chip and Dan Heath–the brothers and co-authors of our new book club selection, Made to Stick: Why Some Ideas Survive and Others Die. And by stick these boys know what they are talking about:

By “stick” we mean that your ideas are understood and remembered, and have a lasting impact—they change your audience’s opinions and behavior.

What writer or speaker doesn’t want to be understood? What photographer or artist wouldn’t want their work remembered? What business or spiritual leader wouldn’t want to change behavior? Who in the world doesn’t want their ideas to stick?

This is a book for everyone.

You might say the Heath boys are experts on understanding sticky ideas. They’ve been studying the things for over ten years. Along the way, they’ve identified six common traits of sticky ideas. We’ll be discussing each one as we go through the chapters of Made to Stick over the next six weeks.

Keep it simple, they say.

That’s the first principle of a sticky idea: Simplicity.

That’s just common sense, right? I mean, no one is going to remember a bunch of gobbledygook. Trouble is…keeping it simple is, well, not that simple.

Finding the Core

The first step in making an idea stick is to find the core of the idea, say the brothers Heath.

“Finding the core” means stripping an idea down to its most critical essence. To get to the core, we’ve got to weed out superfluous and tangential elements. But that’s the easy part. The hard part is weeding out ideas that may be really important but just aren’t the most important idea.

It’s all about prioritization, the authors say. What if I have three good ideas to communicate? What’s wrong with simply laying them down in a list, point by point?

No one will remember them, that’s what. Too many points and you run the risk of burying the lead, the authors say.

Burying the Lead

A good news reporter recognizes the importance of finding the core idea of a story. News seekers don’t want to have to search a sea of words to find what’s happening in their world.

…if finding a good lead makes everything else easy, why would a journalist ever fail to come up with one? A common mistake reporters make is that they get so steeped in the details that they fail to see the message’s core—what readers will find important or interesting…“Burying the lead” occurs when the journalist lets the most important element of the story slip too far down in the story structure.

That is what will happen to our message, the authors say, unless we prioritize. If we have too many competing ideas, none of what we say will stick.

But how do we communicate complexities and prioritize our core idea? By maximizing the meaning of our message concisely.

A Bird in the Hand

One way to get our message across succinctly is to capitalize on the existing memory terrain of our audience. Heath and Heath say two effective ways of doing this are to use proverbs and generative metaphors.

Generative metaphors and proverbs both derive their power from a clever substitution: They substitute something easy to think about for something difficult. The proverb “A bird in hand is worth two in the bush” gives us a tangible, easily processed statement that we can use for guidance in complex, emotionally fraught situations…Proverbs are the Holy Grail of simplicity. Coming up with a short, compact phrase is easy…On the other hand, coming up with a profound compact phrase is incredibly difficult.

Stick It to ‘Em

The brothers Heath say that finding the core idea is step one of two  in making an idea stick. Step two is sharing the core. That’s what the rest of the book is about.

So now I know that if I want my message to be sticky, I must keep it simple. Keeping it simple means more than keeping it short. I have to pack a lot of meaning into a little bit of messaging. As writer, this means finding the core of my idea and staying focused on that one message. It means using metaphors and proverbs that are meaningful to drive that point home.

What does keeping it simple it mean to you in your particular role?

Laura Boggess’ Made to Stick posts:

What Sticks?



Concrete: You Can Walk Around On It

Unexpected Journey


Posts by Laura Boggess.