I’ve been a fan of Chick-fil-a for too many years to count. Over the past several years, I’ve been a first-hand witness to a precipitous decline customer service across most industries. There are few places where this sad state is more glaring than in the fast-food business. Happily, there are a few exceptions. At the top of the list of is Atlanta-based Chick-fil-a. I’ve been watching joyfully as CFA improved their processes, while maintaining exceptional food that is delivered quickly, by invariably cheerful and smiling staff members.
I strongly encourage you to listen to this wonderful interview with CFA;s David Reid, conducted by Industry Expert, Mark Graban.
Bob Hubbard / 2019-08-12
Lean Blog podcast #344 – David B. Reid, P.E., Lean & Kaizen Across Chick-fil-A Stores
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to […]
Source: Podcast #344 – David B. Reid, P.E., Lean & Kaizen Across Chick-fil-A Stores – Lean Blog
Contact Mark Graban https://www.leanblog.org/contact-us/